Terms & Conditions

Updated October 21, 2026

1. Quotes and booking

Every tour is private. We send you a written quote by email or WhatsApp with the itinerary, what is included and the price. Your booking is confirmed once we confirm it in writing and receive your 20% deposit.

2. Prices and payment

Prices depend on group size, dates and the services you choose. The price in your written quote is the price you pay. To confirm your booking, we ask for a deposit of 20% of the total tour price. Your quote states the payment methods and when the balance is due. Inclusions are listed on each tour page and in your quote. Entrance fees, lunches, drinks and tips are not included unless your quote says so.

3. Changes and cancellations by you

Please tell us about any change or cancellation as early as possible, in writing, by email or WhatsApp. The number of days is counted until the first day of your tour.

11 days or more before your tour: free cancellation. We refund your full deposit.
10 days or less before your tour: the deposit is not refunded.

Instead of cancelling, you can ask to move your tour to another date. We always try to help when it is possible.

4. Changes by us

We may change a route, hotel, camp or timing because of weather, road conditions, safety or events outside our control. In that case we offer a service of a similar standard. If we must cancel a tour, we offer another date or refund the amounts paid for the cancelled services.

5. Your responsibilities

Bring a valid passport and any required visa, and be on time at the agreed pickup point.
Tell us about health conditions, mobility needs and dietary requirements before the trip.
Follow the safety advice of drivers, guides and camp staff, especially for camel rides, quads, sandboarding and horse riding.
Respect local customs, the desert and the people you meet.

6. Travel insurance

We strongly recommend travel insurance that covers medical care, cancellation and your planned activities.

7. Activities and health

Desert activities involve physical effort and natural risks. Take part only if you are fit to do so. Our team may refuse an activity if conditions are unsafe.

8. Liability

We arrange your trip with care and work with trusted local partners. We are not responsible for losses caused by events outside our control, such as weather, strikes, border or road closures, or decisions of the authorities. Nothing in these terms limits your legal rights.

9. Complaints

If something is not right during your trip, tell your driver or guide right away, or message us on WhatsApp, so we can fix it on the spot. After the trip, write to contact@camelridetrips.com.

10. Law

These terms are governed by the laws of the Kingdom of Morocco. See also our privacy policy.